An initial payment of 33% (one-third) of the total cost must accompany the booking form, which reserves your place or places and is non-refundable. The outstanding balance must be paid in full 8 weeks prior to the course start date.
In the event of insufficient numbers of clients on any one course – or a late cancellation, we reserve the right to cancel the course and will offer existing clients either a full refund or a transfer to another suitable course.
Update July 2017 – You can now pay us directly on our website using your card on our payment page!
In the regrettable event that we are forced to cancel your booking due to events outside our control, we reserve the right to cancel at any time and will only be liable to refund monies already received by us from you. To operate, our courses require a minimum of 6 people, whether they have reserved places as individuals or as a group. In the unusual instance that a course is undersubscribed, we will be forced to cancel your booking. You would be informed of this at least 8 weeks before the start-date of the course, although the personal contact we maintain with all our clients normally ensures that the course will be confirmed before this time.
However, for this reason, we advise that flights should not be booked at an early stage until you receive this confirmation from us. If you decide to book flights before receiving this confirmation, then we cannot be responsible for any travel costs you have incurred. We strongly advise you to take out flight or Travel Insurance with a cancellation clause, which may enable you to recover non-refundable monies.
If you wish to cancel the booking, you must inform us immediately by telephone, followed by written confirmation sent by post, not by email. We appreciate that sometimes cancellation is unavoidable and we will usually endeavour to transfer your booking to another course providing there is availability.
There will be an administration fee for this of £50 for 3-4 day courses and £100 for all longer courses.
In the event of any breakages, losses or damage to the property please inform us immediately. You may be liable to pay the full cost of any breakages, losses or damages to the property.
Please observe the safety rules listed in the information book held in the property. It should be noted that the house and its grounds contain several levels and is unsuitable for the seriously disabled or visually-impaired. Two groundfloor en suite rooms are suitable for people who have difficulty with stairs, available on request on a first-come-firstserved basis.
Please note: owing to French law regarding swimming pools, no children under the age of 12 can be accommodated.
We strongly recommend that you and the members of your party purchase an adequate insurance policy for the duration of your stay as we cannot take responsibility for injury or loss/damage to yourself or your belongings during your stay.
Please mention any special requirements on the booking form – for example dietary or a specific room-type (for instance, there is no smoking in the house or the bedrooms, but a couple of our rooms have direct access outside, making them more suitable for smokers to step outside their bedrooms). We will try to meet your needs, but certain requests may possibly incur additional charges or may, unfortunately, be unavailable.
